Refund policy

Refund & Return Policy

How long do I have to request a return?

Due to the intimate nature of our garments, return requests must be submitted within 5 calendar days of delivery.

What items are eligible for return?

To qualify, garments must be:

* Unworn, unwashed, and unused
* With tags and original packaging
* Free of stains, odors, hair, or damage

Items purchased during sales or promotions are final sale and cannot be returned.
Garments received with bodily fluids will be immediately discarded and not eligible for refund.

How do I request a return?

Email info@alternativesmg.com within 5 days of delivery, including your order or invoice number, to obtain a Return Reference Number (RRN).
Once approved, you have 5 business days to ship the item to:

Alternatives MG LLC
52 Deacon Abbott Road
Redding, CT 06896

Returns sent without a valid RRN will not be accepted.
Please use a trackable shipping service.
Return shipping costs are the customer’s responsibility.

 When will I receive my refund?

Once your return is received and inspected, we’ll notify you of approval or denial.
Approved refunds are processed within 10 business days, excluding shipping and handling fees.
Processing times may vary depending on your bank or payment provider.

 What if my item arrives damaged or incorrect?

If your order arrives damaged, defective, or incorrect, contact us immediately upon delivery for assistance.

Can I exchange my item?

For faster service, please place a new order once your return has been approved.